VivaMama Shipping & Delivery Policy
VivaMama provides 100% digital postpartum and newborn care services, including AI-enabled assessments, expert consultations, educational modules, personalized recovery plans, dashboards, and community support. As stated across our platform information, VivaMama does not sell or ship any physical goods.
All content and services are delivered instantly through the VivaMama App or Website once you create an account or purchase a subscription.
1. Digital Delivery Only
Since VivaMama is a digital health and wellness platform, all Programs, Assessments, Consultation Access, AI-driven insights, and postpartum care plans are delivered online. No shipping, courier, or physical delivery applies to any part of our service.
2. Access to Digital Services
Upon purchase of any subscription or program:
- Access is granted immediately once payment is confirmed.
- You can view content from the “My Programs”, “Dashboard”, or relevant sections inside the App/Website.
- Expert consultations, chat access, and care manager interactions are delivered digitally through the app.
3. Delivery Timelines
Because the Services are digital, delivery timelines are as follows:
- AI Assessments & Check-ins: Delivered instantly upon completion of each flow.
- Expert Sessions: Available within the booking slots communicated inside the App.
- Educational Modules & Care Plans: Delivered instantly once eligibility or payment is completed.
- Community Access: Granted immediately after account verification.
4. No Physical Shipments
VivaMama does not ship physical kits, packages, printed materials, medications, supplements, or any kind of tangible product. All features offered through VivaMama—including lactation support, postpartum recovery guidance, mental health risk detection, dashboards, and notifications—are digital only.
5. Issues with Access or Delivery
If you face any difficulty in accessing your purchased digital content or subscription:
- Your internet connection may be unstable.
- Your payment may still be under verification.
- Your App may require an update.
You may contact our support team for assistance.
6. Support & Contact
If you experience any issues related to access, digital delivery, or subscription
activation, please reach out:
📧 harsha@vivamama.in
Wellness Emporio India Private Limited
Sector 100, Gautam Buddh Nagar, Uttar Pradesh, India
