VivaMama Terms of Use
Last updated: 01 Sep 2026
1. About VivaMama
VivaMama is a perinatal wellness and education companion for expecting and new mothers. The App offers educational content, a Supervised AI Chatbot for general information and emotional support, weekly self check-ins, a wellness reflection score for personal use, access to peer community features, the ability to book consultations with independent healthcare professionals, and suggestions of perinatal products through third-party affiliate links.
VivaMama is not a medical device. The App does not diagnose, treat, cure, or prevent any medical condition. The App is not a substitute for medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for any medical concern. In case of a medical emergency, contact your doctor or local emergency services immediately.
2. Eligibility
You must be at least 18 years old and legally competent to enter into a binding contract to use the App. By using the App, you confirm that you meet these requirements.
3. Nature of the Services
All content, Supervised AI Chatbot responses, wellness reflection scores, suggested products, weekly check-in feedback, and care navigation suggestions provided through the App are for educational and informational purposes only. They do not constitute medical advice, diagnosis, treatment, or a clinical evaluation of any kind.
4. Independent Healthcare Professionals
The App allows you to book consultations with independent healthcare professionals such as obstetricians, paediatricians, dietitians, physiotherapists, lactation consultants, and licensed mental health professionals. Any clinician-patient or practitioner-client relationship is established directly between you and the independent professional you consult. Wellness Emporio India Private Limited is not a party to that relationship and does not provide medical advice, diagnosis, or treatment itself. Independent professionals are solely responsible for the clinical care they provide.
5. Supervised AI Chatbot
The App includes a Supervised AI Chatbot that provides general educational information and emotional support. It is described as supervised because its answers are constrained to VivaMama's reviewed knowledge base, a sample of conversations is reviewed by trained personnel for safety and quality, and you can report any response you find inaccurate or unsafe from within the App.
Responses are generated by software, may contain errors, and must not be relied upon for any medical decision. The Supervised AI Chatbot does not diagnose, treat, or provide personalised medical advice, and supervision does not make its answers a clinical opinion. For any health concern, please consult a qualified healthcare professional.
6. Wellness Reflection Score and Check-ins
The Viva Recovery Score and the weekly check-ins are self-reflection tools intended for your personal use. They do not constitute a medical assessment, diagnosis, or clinical evaluation. Suggestions you receive based on your check-ins are general and educational in nature, not personalised medical advice. Please consult a qualified healthcare professional for any health concern.
7. Perinatal Counsellor
The Perinatal Counsellor is a certified perinatal professional and your first point of support in the App. She provides guidance on breastfeeding and lactation, nutrition, early baby care, and your own physical and emotional wellbeing, and helps you navigate resources, schedule consultations, and access content within the App. When something needs a specialist, she connects you with the right independent healthcare professional.
The Perinatal Counsellor works within the scope of her qualification and does not replace your treating doctor. She does not diagnose medical conditions, prescribe medication, or provide emergency care. For a diagnosis, a prescription, or any urgent concern, please consult a qualified medical practitioner or contact emergency services immediately.
8. Subscriptions and Payments
Certain features of the App require a paid subscription. Subscriptions are purchased through Google Play Billing, and your payment is taken by Google, not by us. We never receive or store your card details.
Your subscription renews automatically at the end of each billing period, at the price shown at purchase, until you cancel it. Google will charge the payment method on your Google account. Free trials, where offered, convert to a paid period at the end of the trial unless you cancel before it ends.
To cancel, go to My Subscription in the App and tap the link to manage your plan, or open the Google Play Store and go to Payments & subscriptions → Subscriptions. Because the subscription is held by Google, cancellation must be completed in Google Play — we cannot cancel it for you. Cancelling stops the next renewal, and you keep access to paid features until the end of the period you have already paid for. We do not offer pro-rata refunds for the unused part of a paid period, except where required by applicable law.
Refunds for subscription purchases are handled by Google under the Google Play refund policy. Please raise refund requests through Google Play.
Consultation fees are separate from subscriptions. Payments for consultations with independent healthcare professionals and with the Perinatal Counsellor are one-off charges for real-world services, processed by Razorpay. They are not subscriptions, they do not renew, and they are not processed through Google Play.
For any billing question, please contact connect@vivamama.in.
9. Affiliate Program Disclosure
VivaMama participates in the Amazon Associates Program and may receive a commission when you purchase products through links in the App. Product suggestions are for your convenience only and are not medical recommendations. Please consult a qualified healthcare professional regarding any product that may affect your health, including products used during pregnancy or the postpartum period, while breastfeeding, or that may interact with medication.
10. User Content
You may submit posts, comments, feedback, photographs, or other content through the community and other features of the App (User Content). You retain ownership of your User Content. By submitting User Content, you grant us a non-exclusive, royalty-free licence to host, display, and use that content within the App for the purpose of providing the Services. We will not use your personal User Content for external marketing without your separate explicit consent.
11. Community Guidelines
Content you post to the community is also governed by our Community Guidelines, which form part of these Terms. You will be asked to accept them before posting for the first time.
Members can report content and block other members from within the App. Content reported by several different members may be hidden automatically while it is reviewed. Following review, we may leave the content in place, remove it, or suspend or terminate the account responsible. We will act on reports of self-harm as a welfare concern rather than only as a content complaint.
If you believe content of yours was removed in error, contact us at connect@vivamama.in.
12. Prohibited Conduct
You agree not to use the App to share unlawful, abusive, defamatory, or misleading content; to upload viruses or malicious code; to harass other users or professionals; to use automated tools to scrape data; to misrepresent your identity; or to attempt to interfere with the operation of the App.
13. Intellectual Property
All content, design, software, branding, and tools within the App, other than User Content and third-party content, are the property of Wellness Emporio India Private Limited. You are granted a limited, personal, non-transferable, non-exclusive licence to use the App for personal, non-commercial purposes only.
14. Third-Party Services and Links
The App integrates with and links to third-party services. We are not responsible for the content, safety, products, or privacy practices of any third party. Your use of any third-party service is governed by that party's own terms and policies.
15. Limitation of Liability
To the maximum extent permitted by law, Wellness Emporio India Private Limited and its directors, employees, and partners are not liable for any direct, indirect, incidental, consequential, or special damages arising from or relating to (a) your use of or inability to use the App, (b) any advice, opinion, or treatment provided by an independent healthcare professional accessed through the App, (c) any content, product, or service accessed through a third-party link including affiliate links, (d) any response generated by the Supervised AI Chatbot, (e) any reliance you place on the wellness reflection score, check-ins, or content, or (f) any technical interruption to the Services.
16. Termination
You may stop using the App and request deletion of your account at any time by writing to the Grievance Officer at the contact below. We may suspend or terminate your access to the App if you violate these Terms or misuse the Services. You may stop using the App and delete your account at any time from within the App, under Profile → Delete my account. Deletion is immediate and permanent: your account and the data described in our Privacy Policy are erased and cannot be recovered. If you no longer have the App installed, you may request deletion from our account deletion page or by writing to the Grievance Officer at the contact below.
17. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified through the App or by email at least 7 days before they take effect. Continued use of the App after the effective date constitutes acceptance of the updated Terms.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms or the App shall be subject to the exclusive jurisdiction of the competent courts in Noida, India.
19. Contact and Grievance Officer
For any concern, complaint, or query under these Terms, the Information Technology Act, 2000, or the
Digital Personal Data Protection Act, 2023, please contact:
Name: Dr. Harsha Tomar
Role: Grievance Officer, Wellness Emporio India Private Limited
Email: connect@vivamama.in
Address: Flat No 901, Tower 5, Lotus Boulevard, Sector 100, Noida, Gautam Buddha Nagar,
Uttar Pradesh, India 201301
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
